Hey all, for those of you using Magento, how do you keep track of customer interactions across multiple touchpoints (email, social media, etc.)? Would a CRM help consolidate this data, and which one do you recommend? I’m looking for a way to centralize communication so nothing falls through the cracks.
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Keeping track of customer interactions across multiple touchpoints is crucial for building long-term relationships. A CRM integrated with Magento helps centralize data, and solutions like Amasty, from a magento web development company , make it seamless. Their tools ensure email, social media, and other channels are synced, so no customer interaction gets overlooked.